Uber's PR challenges create opening for rivals
Justin Josepha public relations professor at Boston University
"The catalyst for Travis to issue an apology so quickly was because Lyft is right there waiting in the weeds. If Lyft wasn't there, Uber could do a little bit of 'wait and see,' but they don't have that luxury."
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.