When customers mention their credit unions, never respond with a negative, advises Melissa Bell, finance manager at Findlay Honda. “People are very loyal to their credit unions. And most credit unions work very well with us. We don’t want to ruin our relationship with them,” she said. “If a customer has established a relationship with a credit union and wants to use them, accept that. You won’t change their minds.”
Accept customers' ties with their credit unions
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.
Recommended for You