The company said it is implementing a new customer relationship management platform to streamline the car-buying experience.
The platform gives sales consultants a "unified view" of customer shopping and selling history, CEO Bill Nash said.
"As we continue to evolve the platform, it will provide our sales consultants with even more visibility including the customer's online research activities," Nash said. "The platform is currently in 100 stores, and we plan to complete the rollout to all stores by the end of the fiscal year."
The used-vehicle retailer also has introduced a mobile-appraisal platform for preparing an offer for a customer's car.
"Historically, our buyers write down all the information they need to access a vehicle and prepare the appraisal offer," said Nash. "With a new mobile-appraisal platform, buyers use a handheld device to upload all the information in real-time at the vehicle."
The platform has been extended to more than 100 stores.